We are supporting our sites 7 days a week. The opening hours of our 1st level helpdesk is from monday to sunday:

07:30AM to 09:30PM CET

During that time you are always able to register, commission and activate sites as well as get assistance in troubleshooting.

Our sales and engineering departements are available from monday to friday:

09:30AM to 06:00PM CET

Additionally we offer our free iDirect monitoring tool for all your activated iDirect sites where you are able to check all signal values (e.g. rx snr, tx power), traffic usage (realtime and longterm) and all modem details (service type, IP and equipment settings).